The baggage delivered during the check-in is processed at the airport the of departure for normal security and customs controls(...)

If you weren’t delivered your baggage, the first thing to do is going to the baggage claim desk, placed inside customs area(...)

Neos does its best to reduce baggage losses, but it sometimes may happen that the baggage might be definitely lost or delivered late(...)

Whether at the arrival one or more baggages result as damaged, it will be necessary to communicate it at Lost and Found(...)

Whether in the baggage some objects or the whole contents would miss, then the passenger should immediately signal it(...)

Neos's LOST&FOUND office is on your disposal from Monday to Friday, from 09.00 a.m. to 01,00 p.m.(...)