If you are not able to perform the web check-in, please verify that your reservation has the following:
- Are you between one week and 24 hours before departure?
- Are you trying to perform the check-in for a flight leaving from Milan Malpensa, Rome Fiumicino, Verona or Bologna?
- Do you have your reservation number (PNR) handy?
- If you have a reservation through a Tour Operator, have you remembered to omit the Tour Operator ID that comes before your PNR? (for example AL 123123155)
More information can be found in this section http://www.neosair.it//en/before_the_flight/webcheck-in