If you are not able to perform the web check-in, please verify that your reservation has the following:
- Are you between one week and 24 hours before departure?
- Are you trying to perform the check-in for a flight leaving from MILAN MALPENSA - BOLOGNA - VERONA - ROME FIUMICINO - BERGAMO – CAGLIARI - OLBIA?
- Do you have your reservation number (PNR) handy?
- If you have a reservation through a Tour Operator, have you remembered to omit the letters preceding the number of PNR? (example AT 123123155 you have to type only numeric characters 123123155), or if the number of practice shows the current year and the initials TO have to type only numeric characters (example 2014 TO 22555 type only numeric characters 22555).
More information can be found in this section http://www.neosair.it//en/before_the_flight/webcheck-in