Dear passenger, the data entered is incorrect.
To make the web check-in verify the information given on your booking and if it has the following requirements:
- Are you sure you have not reversed the name with the last name?
- You have entered the name and surname as they appear in the travel document?
If you have booked with tour operators you have to enter data into the box WEB CHECK-IN WITH TOUR OPERATOR RESERVATION.
- If you booked your flight with NEOS you have to enter data into the box WEB CHECK-IN WITH NEOS RESERVATION.
- Did you enter the correct reservation number (PNR)? Careful not to confuse 1 with I and 0 with O.
- You have entered the correct number ofTour Operator? Warning remember not to type the letters on the number of reservations (example for reservation AL 123123you have to type only numeric characters 123123) or if the file number shows the current year and the initials Tour operators have to type only numeric characters (example for reservation 2015 TO 22555 you just type 22555).
- You are between 24 hours of departure?
- The Web check-in It is available only from airports MILANO MALPENSA - BOLOGNA - VERONA - ROMA FIUMICINO - BERGAMO – TELAVIV.
If you can not make in time the web check-in online you can easily do so at the airport to check-in desks NEOS.
More information can be found in this section http://www.neosair.it/it/prenotazioni/webcheck-in