Characterized by a consistent mission to offer the market a high quality air transport activity both in flight and on land, NEOS was born in June 2001 and, once it obtained the Air Carrier Certificate on the 7th March 2002 from the National Civil Aviation Body (ENAC), its first Boeing 737-800W (Winglet) I-NEOS “City of Milan” took off from Milan Malpensa the following day to Senegal (Dakar and Cap Skirring). Regular flights started however in October of the same year as the only Italian air carrier being authorized to fly the route Italy-Cape Verde, followed by routes to the Canary Islands in August 2003 and to numerous important holiday destinations in the Mediterranean in the summer of 2004. Long haul flights finally started in December 2004 and are currently performed by four Boeing 787-9 Dreamliner which the first has been on duty since 13th December 2017, the second since 29th June 2018, the third since 01st November 2018 and the fourth since 09th September 2019.

NEOS has been the first Italian airline to be certified JAR OPS since its inception. It carries out technical maintenance on its aircrafts and other carriers’, with its own Personnel, at the Milan Malpensa airport applying what is provided for on the matter by the JAR 145. At its headquarter it carries out training programs for pilots and flight assistants on Boeing 737-800 and 787-9 following the TRTO certificate that was awarded in September 2002. Neos owns its bases at the airports of Milan Malpensa, Verona and Bologna, from all of which it operates daily regular flights and charter flights.

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The current NEOS fleet is composed of six Boeings 737-800W (Winglet) and four Boeing 787-9 Dreamliner respectively holding 186 single class seats in single and 359 seats in two distinct classes (Economy that 36 seats are Economy Extra Plus, Premium). The entire fleet is equipped with winglets, vertical extensions on the wings’ tips. They reduce the turbulence that is generated by the air and hence they improve the aerodynamic efficiency, with consequent reduction in fuel consumption and increase in flight autonomy. The aircrafts are also authorized for low visibility landing of CAT 3A (B737-800), flights ETOPS at 120 minutes (B737-800).

In the passengers’ cockpit the Boeings 787 Dreamliner utilize a light system called "mood lighting system". By utilizing a sophisticated led system in lieu of the old technology neon lights, the internal brightness can be varied in different colour tones for each flight phase which, furthermore, allows for significant energy saving whilst providing the same light intensity. The aircrafts of the Neos fleet are all equipped with IFE (In Flight Entertainment) which features a series of LCD screens to broadcast reportages, documentaries and movies of the Neos program, inclusive of a series of audio channels, divided in musical genres. Not least, the possibility to know at any time the current position of the aircraft along the route thanks to the Air Show system.

Neos airline and its aircrafts operate in full respect of the strictest certification standards. Among its certifications Neos holds not only European ones (EASA and EU-Ops) but also American (FAA) and Canadian (TCCA) ones. Furthermore, Neos can boast a top level operative capability.

  • ETOPOS operations (Performance Operative Standards for long distance twin engines) 120 and 180 min; its reliability level is constantly monitored which makes it possible therefore to fly over regions that are distant from the nearest airport;
  • Low visibility take-offs LVTO
  • Low visibility landings, category IIIa and IIIb
  • Flight operations RVSm, Reduced Vertical Separation Minima or Minimum
  • Precision in navigation at the top available level
  • Standards which reflect the quality and the reliability of the maintenance being carried out by the internal technical department and the constant commitment to crew training