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PET TRANSPORT

Pet transport is subject to some basic conditions, aside from the fundamental abidance by the laws regulating animal protection and the norms regulating import and export in the countries concerned. We consider as pet only dogs, cats and ferrets. All the other species, such as wild animals, reptiles and rodents must be transported as cargo.


Necessary requirements

Pet transport is allowed in the cabin and or the hold of the aircraft, depending on their weights and dimensions. If the pet’s weight (inclusive of cage) does not exceed 10 kg, the transport is allowed in the cabin (e.g. small size cats or dogs); if the pet’s weight (inclusive of cage) exceeds 10 kg, the transport is allowed in the hold of the aircraft (which is pressurized and ventilated). In both cases the transport is subject to the following conditions:

  • The cage for the transport in the cabin may be hard or soft, as long as it is homologated, with a waterproof bottom, well aired, not openable from the inside and with adequate dimensions for the pet’s comfort (maximum measures allowed as per the IATA norm: 48cmx35cmx29cm) Allowed max  one animal for passenger. 
  • The cage for the transport in the hold must be hard, with a waterproof bottom, well aired, not openable from the inside and with adequate dimensions for the pet’s comfort (maximum measures allowed as per the IATA norm: 100cmx85cmx75cm)
  • Upon check-in it is a mandatory requirement to show the pet’s health card, and it is the passenger’s responsibility to gather prior information on the veterinary certificates and possible vaccinations that may be necessary at destination; furthermore, as per EU regulations, cats, dogs and ferrets must have a health passport in order to circulate within the EU countries. Such document must show the pet’s registry details, the photograph and all detailed information on the certification requirements for anti-rabies vaccination and any other information.

ATTENTION: all the cages for animal transportation in cabin and hold shall be IATA approved. Check-in staff is entitled to verify that all the safety requirements are met. Differently, the transportation of the animal can be denied.

The embarkation of pets is subject to payment and the tariff is calculated according to the weight (weight concept) and the destination. As each flight can only carry a maximum of 2 pets in the cabin (flights operated with the Boeing 787 maximum of 3 pets) and a maximum of 4 pets in the hold, it is recommended to promptly notify, within 4 days prior to the flight departure, your travel agency or this address special@neosair.it in case of direct purchase.
WARNING! The service must be prepaid calling the toll-free number 800 325955


Embarkation of guide-dogs

Guide-dogs accompanying blind and deaf passengers are transported free of charge and are allowed in the cabin, albeit only one per flight and always wearing a muzzle. It is necessary to notify the travel agency of the necessity to embark such type of dogs with opportune notice, or notify this address special@neosair.it in case of direct purchase. ESA (Emotional Support Animal) do not fall into this category.


Jamaica

The introduction of domestic animals to Jamaica is forbidden.
More information is available at the following link: www.moa.gov.jm


Kenya

The transport of dogs and cats by the passenger to Kenya is subject to the following requirements:
- Veterinary certificate of good health of the animal;
- Rabies vaccination certificate issued in the country of origin for at least one month and not more than one year prior to entry into Kenya;
- Import permit issued by the Embassy of Kenya in Italy (valid - for one trip and up to 30 days from date of issue)
For other animals require only a certificate of good health.


United Arab Emirates UAE

State law prohibits the entry of animals with the passenger in the UAE. Therefore any requests of this kind can not be confirmed.