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BOOKING MANAGEMENT

It is possible to make a reservation for a Neos flight through the Website Home Page or by phone by contacting the reservation office on


THE TOLL-FREE NUMBER 800 325955 (FROM ITALY) IS AVAILABLE FROM MONDAY TO FRIDAY FROM 08:30 UNTIL 19:00 AND ON SATURDAY FROM 09:00 UNTIL 16:00:

To book a flight neos will be possible to call from mobile or landline toll-free number 800 325955 (from Italy). For calls from abroad will remain on the number +39 0331 232833

SPECIAL REQUESTS:
For assistance and special request, please send an email to special@neosair.it. If your flight was purchased a package holiday, please contact your tour operator.

CHANGE DATE, CHANGE NAME, CHANGE ROUTING:
If required by the fare booked, you can change the name, change date or change routing by contacting our call center at 800 325955 (from Italy), +39 0331 232833 (from abroad) (Monday to Friday from 08:30 to 19:00 and Saturday from 09: 00 at 16:00) or by sending an email to resmod@neosair.it

CANCELLATION REQUESTS RESERVATION AND REFUND FOR HEALTH OR MOURNING:
To request the cancellation of a reservation for health reasons or for family mourning you can send an email to customercare@neosair.it
Neos will evaluate the request as soon as possible and in case of acceptance it will issue a name voucher that can be used for new bookings of Neos flights.

CHANGE SCHEDULES, CONFIRMATION DEPARTURE TIME, CANCELLATION FLIGHTS:
You can check flight schedules and any changes at least 48 hours before departure through the "MY RESERVATION" section of the www.neosair.it or by clicking here. To view the reservation, it is necessary to enter Reservation Number (PNR) and Passenger Surname. In case of variation of the booked flight, you can request information by writing an email to riprotezioni@neosair.it It is possible to change the date, the route and the passenger’s name for a confirmed reservation, all changes are however subject to availability and payment of possible change costs per single passenger, plus the difference in price between the original tariff and the one available at the moment of the changes.

In general, it is possible to view the conditions of the tariff at the moment of purchase by positioning the cursor on the “i” (information) next to the tariff in the flight selection. Furthermore, it is important to remember that not all tariffs allow for changes, it always depends on the purchased tariff and on the tariff rules being applied; that is why it is always advisable to read the conditions of each tariff before purchasing.

All the above mentioned changes to the reservations can be done through our Call Center until, and not after, 48 hours prior to the flight scheduled departure. We remind you moreover that no refund is applicable if the price of the available ticket is less than the original.


IMPORTANT: In case of a multi-destination reservation, the name and itinerary changes are not permitted if one of the flights has been already utilized or it is expired. The multi-destination reservations must show the same name/s of the passenger/s. For further information on the changes for reservations with more than one passenger it is necessary to contact our Call Center.