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COMPULSORY SWABS FOR THOSE RETURNING FROM SPAIN AND GREECE
UPDATE CORONAVIRUS (COVID-19)
COVID19 SELF-CERTIFICATION ONLINE

BOOKING MANAGEMENT

SPECIAL SERVICES / ASSISTANCE
In your Reserved Area - section MY RESERVATION - with reference to each existing reservation, you can add, where available, additional services previously not required: animal transport, transport of special luggage / sports equipment , special meals, requests for special boarding assistance.

CHANGE DATE / NAME / DESTINATION
On an existing reservation through the chat section "DO YOU NEED HELP?" on the home page of the website www.neosair.it, you can specify your change request to our chat operator. The service is active from Monday to Sunday from 09.00 am to 18.00 pm.

CANCELLATION REQUESTS RESERVATION AND REFUND FOR HEALTH OR MOURNING:
To request the cancellation of a reservation for health reasons or for family mourning you can send an email to customercare@neosair.it
Neos will evaluate the request as soon as possible and in case of acceptance it will issue a name voucher that can be used for new bookings of Neos flights.

SCHEDULE CHANGES, DEPARTURE TIME CONFIRMATION, FLIGHT CANCELLATION
We invite you to consult the flight schedules and any changes at least 48 hours before departure through the section of the website MY RESERVATION To view the reservation it is necessary to insert the Reservation Code (PNR) and the Surname of the Passenger. In case of variation of the booked flight, you can request information by writing an email to customercare@neosair.it

BOOKING CANCELLATION REQUESTS for medical reasons or other causes of impediment to travel
You can send your report by writing an email to customercare@neosair.it specifying the reservation code (PNR) in the subject.

CLAIMS AFTER THE FLIGHT / CLAIMS ON SUSPENDED FLIGHTS CODIV-19
For the Customercare and / or Lost & Found service (loss / damage of baggage) it is necessary to open a complaint by completing the form on the Neos website, by connecting to the following link www.neosair.it/en/customerservice after registering your account through which you can monitor the status of your complaint.
Once the registration procedure has been completed and the content of the complaint has been added, the system will open a ticket and send you the reference number. Customercare Neos answers to complaints within 30 days of receipt date.
If you already have a complaint number, you can check the progress of the management from your private area or request information by replying to the last e-mail received, without changing the subject.