CONTACTS

Office for direct sales:

THE TOLL-FREE NUMBER 800 325955 (FROM ITALY) IS AVAILABLE FROM MONDAY TO FRIDAY FROM 08:30 UNTIL 19:00 AND ON SATURDAY FROM 09:00 UNTIL 16:00:

To book a flight neos will be possible to call from mobile or landline toll-free number 800 325955 (from Italy). For calls from abroad will remain on the number +39 0331 232833

SPECIAL REQUESTS:
For assistance and special request, please send an email to special@neosair.it. If your flight was purchased a package holiday, please contact your tour operator.

REQUESTS FOR GROUPS:
For group prices (number of passengers exceeding 15 people) please send an email to revenue@neosair.it

CHANGE DATE, CHANGE NAME, CHANGE ROUTING:
If required by the fare booked, you can change the name, change date or change routing by contacting our call center at 800 325955 (from Italy), +39 0331 232833 (from abroad) (Monday to Friday from 08:30 to 19:00 and Saturday from 09: 00 at 16:00) or by sending an email to resmod@neosair.it

PAYMENTS:
In case of payment by bank transfer, a copy of the payment must be sent no later than the expiry date specified by sending an email to tickets@neosair.it

ACTIVATION NEW TRAVEL AGENCIES:
To request the activation of a new travel agency, please fill in the online form by clicking here

CANCELLATION REQUESTS RESERVATION AND REFUND FOR HEALTH OR MOURNING:
To request the cancellation of a reservation for health reasons or for family mourning you can send an email to customercare@neosair.it
Neos will evaluate the request as soon as possible and in case of acceptance it will issue a name voucher that can be used for new bookings of Neos flights.

CHANGE SCHEDULES, CONFIRMATION DEPARTURE TIME, CANCELLATION FLIGHTS:
You can check flight schedules and any changes at least 48 hours before departure through the "MY RESERVATION" section of the www.neosair.it or by clicking here. To view the reservation, it is necessary to enter Reservation Number (PNR) and Passenger Surname. In case of variation of the booked flight, you can request information by writing an email to riprotezioni@neosair.it


Office for complaints and inefficiency

In order to lodge a complaint or an evaluation of our services through our online form please click here


Lost baggage office

The Lost&Found Neos office is at your disposal at the e-mail address: lostandfound@neosair.it

Address:

NEOS LOST&FOUND
Via Della Chiesa, 68
21019 Somma Lombardo
Varese - ITALY


Sales department

For requests for special flights, send an email to charter@neosair.it


Human Resources Management

In order to request information or send your CV for administrative or technical positions: click here

In order to request information or send your CV as cabin crew personnel: click here

In order to request information or send your CV as pilot: click here


Flight operations department

To contact the flight operations department, send an e-mail to dov@neosair.it


Administrative department

To send invoices, send an email to utenti_accounting@neosair.it

For the CUSTOMER ADMINISTRATION TOUR OPERATOR send an email to clienti@neosair.it

For the SUPPLIER ADMINISTRATION send an email to utenti_contabilita@neosair.it


Purchasing department

To contact the purchasing department about aeronautical products and not, send an email to utenti_purchasing@neosair.it


Technical direction

To contact the technical direction, send an email to dirtec@neosair.it


Company data

Neos SpA
Via Della Chiesa, 68
21019 Somma Lombardo
Varese - ITALY
VAT 08254440012

Tel. +39 0331 232811