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UPDATE CORONAVIRUS (COVID-19)
COVID-19 SELF-DECLARATION

Neos
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COVID-19 VOUCHER

To allow you to use them with more serenity and flexibility, for all vouchers issued as a refund for reservations related to flights suspended due to COVID-19, we expect not only can the voucher be used to book air travel up to the validity indicated on, but it can also be spent, with the same deadline, for reservations with all the companies of the Alpitour Group, regardless of the company that issued it:

  • Alpitour
  • Press&Swan
  • Eden Viaggi
  • Neos
  • VOIhotels

Furthermore, if you use the voucher by 31 January 2021 to book Neos flights for summer 2021 (departures from 01 May 2021 to 31 October 2021), you will receive a 20% increase on the value of the voucher (in the case of partial use of the voucher, the 20% surcharge is calculated on the portion of the voucher used) and you will have the freedom to independently make, through the MY RESERVATION function, date changes, route / destination changes without penalties up to 48 hours before departure (only payment of adjustment fare).

Ex. Voucher € 1000,00 Ticket € 589,98

Voucher amount (no increase) [ex.1000]
Applied increase (based on 20%) (i)
- If ticket >= increased voucher, the increase will be of € 200
- If ticket < increased voucher, i twill result as a 20% discount of the ticket => ex. € 118,00

Residual voucher amount 1000 - (589,98 - 118,00) => € 528,02

WHERE CAN I FIND MY VOUCHER?

CLICK HERE or access the "MY RESERVATION" section, enter the reservation code (PNR) of your canceled reservation and the surname of one of the passengers, you will find a dedicated section with the promo code and information relating to your voucher

MY RESERVATION

HOW TO USE THE VOUCHER

FOR BOOKINGS NEOS FLIGHTS

The promo code for the purchase of a Neos flight can be used directly on our website when booking, the PROMO CODE must be entered in the "VOUCHER CODE" section and the value of the voucher in your possession will be automatically deducted from the total. The voucher is issued to the owner of the reservation. The system will automatically verify if the owner is listed as passenger of the new reservation, if not present, the voucher will not be usable. If the value of the voucher is greater than the amount spent, a new promo code will be generated with the remaining part that can always be used within the established terms, all details will always be available in the "MY RESERVATION" section CLICK HERE.

BOOKINGS WITH OTHER ALPITOUR GROUP COMPANIES

To be able to use the voucher to book an Alpitour, Press&Swan holiday, contact the number +39 011 / 19.69.02.02, for an Eden Viaggi holiday contact nr. +39 0721 / 17.231 or at the best travel agencies.