Related to deleted flights due to the COVID-19 emergency departing until 30 September 2020, as required by Law no. 27 of 24 April 2020 (and subsequent amendments), a Voucher will be issued for the full value of the reservation, with the following characteristics:
- Validity of 18 months from issue;
- Available on all Neos destinations open for sale, even with a departure date after the expiry date of the voucher, as long as the booking is made within 18 months;
- Nominative, but on request of the voucher holder, can be used for reservations in favor of third parties;
- Can be used to deduct on subsequent reservations within the value and term of validity of the Voucher;
- Refundable in case of inactivity at the expiry date of 18 months or, for vouchers relating to air transport contracts, at the request of the holder after 12 months from issue.
Moreover, to allow you to use them with more serenity and flexibility, voucher be used not only to book a flight with Neos, but also to buy another service with one of the Alpitourworld Group companies (Alpitour, Press&Swan, Eden Viaggi, hotel stays) with the same deadline regardless of the company that originally issued the voucher:
- Alpitour
- Press&Swan
- Eden Viaggi
- Neos
- VOIhotels
Furthermore, if you use the voucher by 31 January 2021 to book Neos flights for summer 2021 (departures from 01 May 2021 to 31 October 2021), you will receive a 20% increase on the value of the voucher (in the case of partial use of the voucher, the 20% surcharge is calculated on the portion of the voucher used) and you will have the freedom to independently make, through the
MY RESERVATION function, date changes, route / destination changes without penalties up to 48 hours before departure (only payment of adjustment fare).
Ex. Voucher € 1000,00 Ticket € 589,98
Voucher amount (no increase) [ex.1000]
Applied increase (based on 20%) (i)
- If ticket >= increased voucher, the increase will be of € 200
- If ticket < increased voucher, i twill result as a 20% discount of the ticket => ex. € 118,00
Residual voucher amount 1000 - (589,98 - 118,00) => € 528,02