CORONAVIRUS (COVID-19) UPDATES

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021  will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Cape Verde

Cape Verde authorities request the following requirements for passengers arriving:

• Passengers travelling to Cape Verde, will have to carry out a COVID-19 PCR test with a negative result. The test must be carried out no more than 72 hours before departure. Children under 7 years old are exempted from the test
• Before arriving in Cape Verde it is mandatory to fill out a “public health form”, through the website https://igrp.gov.cv/IGRP/app/webapps?r=controle_sanitario/FichaVigilanciaControleSanitario/index&dad=controle_sanitario&p_fwl_toolsbar_2=en_lang&target=_blank&isPublic=1 
  
• Fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page starting 48 hours before the flight
• Passengers will  have to show their Covid-19 test at the airport at the check-in counters (digital or printed format).

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ) Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Capoverde: www.passageiro.aac.cv
Viaggiare Sicuri: www.viaggiaresicuri.it

From Italy to China

Passengers departing to China shall:

• Take nucleic acid and IgM anti-body tests within 48 hours before boarding. Passengers must take the tests at a public or private medical institution recognized by the Italian government. Passengers must present the negative results of both tests at check-in counters. Children under 3 years old are not required to take the tests
• Complete the online check-in on the Neos website starting from 48 hours before the flight, and upload the Covid test PCR certificate directly to the web check-in page
• present the green health code with the "HS" mark within its validity period to the airline before boarding. For further information please visit the page www.hrhk.cs.mfa.gov.cn
• Visa issued after November 3rd 2020 or visa type “C”. Diplomatic, Service or Courtesy visas are also valid (ONLY FOR NON-CHINESE NATIONALITY PASSENGERS)
• Valid identity document (FOR CHINESE NATIONALITY PASSENGERS)
• Mainland Travel Permit for Hong Kong and Macao Residents (FOR HONG KONG AND MACAO PASSENGERS)

From 26th November 2020, for all passengers leaving from Milan to Nanjing, we implemented a rapid Covid-19 test in collaboration with Sea and Gruppo San Donato. The rapid tests will be carried out in a dedicated area inside the airport, with separated entrance and exit. All passengers will receive a privacy disclaimer and an certificate of test execution following the regional note prot. G1.2020.0037779 of 05.11.2020 issued by Regione Lombardia. In case of positive result, the passenger will not be able to board the flight and will undergo a molecular test on site. The costs will be entirely covered by Neos.

To make the process as streamlined and quick as possible, we kindly ask all passengers to:

• print and fill in the document ATTACHMENT A (attention page 4 to print but not fill in). Click here to download it
• print and fill in the document ATTACHMENT B. Click here to download it
• show up at the airport (Area 3 entrance) starting at 08.00 with the completed attached forms

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ) Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Chinese embassy in Italy: www.it.china-embassy.org
Italian embassy in China: www.ambpechino.esteri.it
CAAC website: www.caac.gov.cn
QR code: www.hrhk.cs.mfa.gov.cn

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

SPECIAL FLIGHT 24 MAY 2021
Milan – Havana – Cancun - Milan

Travelling to Cuba

Cuba authorities request the following requirements for passengers arriving:

• Passengers travelling to Cuba, will have to carry out a COVID-19 PCR test with a negative result. The test must be carried out no more than 72 hours before departure.
• Fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page starting 48 hours before the flight
• It is mandatory that the passenger also has a paper copy of the test with a negative result that must be shown when arriving in Cuba
• For foreign and Cuban passengers not resident in Cuba (even if in possession of a Cuban passport) a hotel reservation is required which can be made before departure from Italy as well as upon arrival in Cuba.  The hotel must be declared to the Cuban authorities as the place of isolation and epidemiological surveillance which for at least 6 days after their entry. The cost of the stay is charged to the passenger. For more information on the facilities recommended by the Cuban Government (NOT mandatory) please consult the following link: www.viajescubatur.com
• Cuban passengers residing in Cuba, upon their arrival, will be directed by the authorities to an isolation and epidemiological surveillance center organized by the Cuban government where they will have to stay for at least 6 days from their entry. The cost of the stay is borne by the Cuban government.
• A first PCR test is mandatory for all foreign and / or Cuban passengers upon arrival at the airport in Cuba. A second PCR test will be performed 5 days after their arrival only for Cuban passengers residing in Cuba
• Starting from 1st December, all arriving travelers must pay a health tax at the airport amounting to 30 USD or the equivalent in another convertible foreign currency

Travelling to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ) Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Travelling to Il Cairo

• Passengers must have a PCR test with negative result (Sample to be taken max 72 before boarding the flight to Egypt).
• PCR certificate will be accepted if it includes the hour and the date of sampling, which is the date on which the 72 hours will be counted.
• PCR certificate will be accepted if it’s issued by an authorized accredited laboratory and stamped with the laboratory’s stamp and does not contain scraping, cancellation or addition.
• PCR certificate will be accepted if it indicates the type of sample taken for the swab.
• PCR certificates must indicates that the type of test is (RT - PCR).
• PCR Certificate is accepted in Arabic or English language.
• Children under 6 years old are exempted from the test
• All passengers must Complete Public Health Form prior arrival (DOWNLOAD HERE)
• Egyptian citizens can go back to Egypt even if the passport is expired
• Italian passengers can go to Egypt only for jwork/study/health/absolute emergency/returning home purposes

Travelling to Marsa Alam, Hurghada, Sharm El Sheikh

• Passengers who do not have PCR test can take it at arrival but must isolate until the result of the test
• All passengers must Complete Public Health Form prior arrival (DOWNLOAD HERE)
• Egyptian citizens can go back to Egypt even if the passport is expired
• Italian passengers can go to Egypt only for jwork/study/health/absolute emergency/returning home purposes

Travelling to Italy

• Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD )
• Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Viaggiare Sicuri: www.viaggiaresicuri.it

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

From 1st January 2021 for entry to Kenya it is mandatory to apply for the issuance of a visa online: www.evisa.go.ke. It will no longer be possible to make and pay for the visa on arrival.

The cost of the visa is $ 51, children under 16 are exempt. At check-in, passengers must show:

• e-visa printing
• Payment receipt printing
• Return flight ticket

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

SPECIAL FLIGHTS 23 MAY 2021
Milano – La Romana – Milano

We inform you that as April 1st of this year, the use of the digital form to register the entry and exit of passengers from the Dominican territory will be mandatory, required by the General Directorate of Migration (DGM), the General Directorate of Customs (DGA) and the Ministry of Public Health (MSP). We inform that the civil aviation board has require to all national and foreign airlines the following: At the time of selling the air ticket, or making flight reservations, email must be sent to the passengers with the link to access and complete the electronic form: https://eticket.migracion.gob.do
Once passenger is in the website they can select the appropriate language. If passenger have any concerns regarding the filling out the form, on the website https://viajerodigital.mitur.gob.do they can find an informative video and a series of frequent questions and answers that can help the passenger.

Travelling to Dominican Republic
The Dominican authorities request the following requirements for arriving passengers:

• Before arriving in Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/. To speed up the entry procedures, it is recommended, 72 hours before travel, to fill in the form, print it or take a screenshot of the QR code and keep it handy to show it to the customs authorities on arrival. Both types of forms for entry into the country (paper and digita) are accepted until 31 March, but starting from 1 April March 2021 only the digital form will be accepted.
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page of our site starting 48 hours before the flight
• All passengers arriving in Dominican Republic might undergo a random Covid test before entering the country.

Travelling to Italy
Italian and Dominican authorities request the following requirements for passengers arriving in Italy:

• Before departing from Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page of our site starting 48 hours before the flight
• PCR test is NOT required for passengers travelling to Italy
• Carry out fiduciary quarantine for 14 days after arriving in Italy

IMPORTANT

We remind you that travel to / from Dominican Republic is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Viaggiare Sicuri: www.viaggiaresicuri.it
Repubblica Dominicana: https://www.godominicanrepublic.com/newsroom/coronavirus/

From Italy to Senegal

Passengers departing to Senegal shall:

• show a COVID-19 PCR test with a negative result at check-in. The test must be carried out no more than 5 days before departure, done in Italy in a laboratory approved by the Ministry of Health. This certificate is an essential requirement to have boarding authorization from Senegal authority
• passengers arriving in Senegal will also need to complete a declaration available on the Dakar airport website
• at the moment, airlines bound for Senegal can only embark on some limited categories of passengers arriving from Italy (residents and others), as established by the Senegalese Ministry of Tourism circular no. 03/2020. In particular, the Senegalese residence card is required for residents, while for the other admitted categories, an authorization issued by the Senegalese Embassy in Rome or the Consulate General in Milan is required.

From Senegal to Italy

Please check all the requirements for passengers arriving in Italy from abroad as written at the top of this page (see NEW: RETURN TO ITALY FROM ABROAD ). Fill out the online self-certification before departure by entering the MY BOOKING section from the home page starting 48 hours before the flight

IMPORTANT

We remind you that travel to / from Senegal is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Dakar Airport: https://www.dakaraeroport.com

Flights suspended until 26/03/2021

The holders of reservations with departure until 26/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Spain and Island

Spanish authorities request the following requirements for passengers arriving (Spain and Islands):

• Passengers travelling to Spain, Canary Islands and Balearic Islands, will have to carry out a RT-PCR or RT-LAMP or TMA test with a negative result. The test must be carried out no more than 72 hours before departure. Antigenic tests (rapid tests) are NOT accepted.
• Before arriving in Spain it is mandatory to fill out a “public health form”, through the website https://spth.gob.es/ or the app Spain Travel Health-SPTH. It will release a QR code to be shown (printed or digital) at your departure in Italy and at the arrival in Spain.
• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be mandatory to upload the test’s results during the process of web check-in and to fill out the autocertification.
• Passengers will still have to show their Covid-19 test at the airport at the check-in counters at the airport (digital or printed format).

Travelling to Italy

Italian authorities request the following requirements for passengers arriving in Italy from Spain and Islands:

• Passengers travelling to Italy will have to carry out a molecular or antigenic COVID-19 test with a negative result. The test must be carried out no more than 48 hours before departure. If a negative result can not be shown, the passenger will have to undergo a quarantine period of 14 days after its arrival in Italy.
• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be required to fill out the autocertification.
• It is mandatory to inform your entrance in Italy to the Local Health Regional Authority (ASL)

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Gobierno de Espana: www.mscbs.gob.es
If you travel to Canary Island please check the website: www.ciaoisolecanarie.it
Viaggiare Sicuri: http://www.viaggiaresicuri.it/home

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.