CORONAVIRUS (COVID-19) UPDATES

Flights suspended until 23/03/2021 and 31/03/2021

The holders of reservations with departure until 23/03/2021 and 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Cape Verde

Cape Verde authorities request the following requirements for passengers arriving:

• Passengers travelling to Cape Verde, will have to carry out a COVID-19 PRC test with a negative result. The test must be carried out no more than 72 hours before departure.
• Before arriving in Cape Verde it is mandatory to fill out a “public health form”, through the website www.survey123.arcgis.com
• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be mandatory to upload the test’s results during the process of web check-in and to fill out the autocertification.
• Passengers will still have to show their Covid-19 test at the airport at the check-in counters (digital or printed format).

Travelling to Italy

Italian authorities request the following requirements for passengers arriving in Italy from Cape Verde:

• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be required to fill out the autocertification.
• All passengers must carry out fiduciary quarantine for 14 days after arriving in Italy
• PCR test is NOT required for passengers travelling to Italy

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Capoverde: www.passageiro.aac.cv
Viaggiare Sicuri: www.viaggiaresicuri.it

From Italy to China

Passengers departing to China shall:

• Take nucleic acid and IgM anti-body tests within 48 hours before boarding. Passengers must take the tests at a public or private medical institution recognized by the Italian government. Passengers must present the negative results of both tests at check-in counters. Children under 3 years old are not required to take the tests
• Complete the online check-in on the Neos website starting from 48 hours before the flight, and upload the Covid test PRC certificate directly to the web check-in page
• present the green health code with the "HS" mark within its validity period to the airline before boarding. For further information please visit the page www.hrhk.cs.mfa.gov.cn
• Visa issued after November 3rd 2020 or visa type “C”. Diplomatic, Service or Courtesy visas are also valid (ONLY FOR NON-CHINESE NATIONALITY PASSENGERS)
• Valid identity document (FOR CHINESE NATIONALITY PASSENGERS)
• Mainland Travel Permit for Hong Kong and Macao Residents (FOR HONG KONG AND MACAO PASSENGERS)

From 26th November 2020, for all passengers leaving from Milan to Nanjing, we implemented a rapid Covid-19 test in collaboration with Sea and Gruppo San Donato. The rapid tests will be carried out in a dedicated area inside the airport, with separated entrance and exit. All passengers will receive a privacy disclaimer and an certificate of test execution following the regional note prot. G1.2020.0037779 of 05.11.2020 issued by Regione Lombardia. In case of positive result, the passenger will not be able to board the flight and will undergo a molecular test on site. The costs will be entirely covered by Neos.

To make the process as streamlined and quick as possible, we kindly ask all passengers to:

• print and fill in the document ATTACHMENT A (attention page 4 to print but not fill in). Click here to download it
• print and fill in the document ATTACHMENT B. Click here to download it
• show up at the airport (Area 3 entrance) starting at 08.00 with the completed attached forms

From China to Italy

Passengers departing from China to Italy shall:

• carry out fiduciary quarantine for 14 days after arriving in Italy
• PCR test is NOT required for passengers travelling to Italy

IMPORTANT

We remind you that travel to / from China is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Chinese embassy in Italy: www.it.china-embassy.org
Italian embassy in China: www.ambpechino.esteri.it
CAAC website: www.caac.gov.cn
QR code: www.hrhk.cs.mfa.gov.cn

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

SPECIAL FLIGHT 23 FEBRUARY 2021
Milan – Havana – Cancun - Milan

All passengers arriving in Cuba will have to carry out the Covid PCR test which will then be carried out again upon arrival in Cuba in addition to the mandatory 24-hour quarantine. The PRC Covid test must be carried out starting 72 hours before the flight. The negative test certificate must be shown at check-in before departure.

Starting from 1st December, all arriving travelers must pay a health tax at the airport amounting to 30 USD or the equivalent in another convertible foreign currency.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

From 1st January 2021 for entry to Kenya it is mandatory to apply for the issuance of a visa online: www.evisa.go.ke. It will no longer be possible to make and pay for the visa on arrival.

The cost of the visa is $ 51, children under 16 are exempt. At check-in, passengers must show:

• e-visa printing
• Payment receipt printing
• Return flight ticket

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

SPECIAL FLIGHT 23 FEBRUARY 2021
Milan – Havana – Cancun - Milan

All arriving and departing passengers must complete a public health form which must be completed electronically through the website: www.afac.hostingerapp.com

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/05/2021

The holders of reservations with departure until 31/05/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

SPECIAL FLIGHTS 28 MARCH / 18 APRIL / 23 MAY 2021
Milano – La Romana – Milano

Travelling to Dominican Republic
The Dominican authorities request the following requirements for arriving passengers:

• Before arriving in Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/. To speed up the entry procedures, it is recommended, 72 hours before travel, to fill in the form, print it or take a screenshot of the QR code and keep it handy to show it to the customs authorities on arrival. Both types of forms for entry into the country (paper and digita) are accepted until 31 March, but starting from 1 April March 2021 only the digital form will be accepted.
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page of our site starting 48 hours before the flight
• All passengers arriving in Dominican Republic might undergo a random Covid test before entering the country.

Travelling to Italy
Italian and Dominican authorities request the following requirements for passengers arriving in Italy:

• Before departing from Dominican Republic it is mandatory to fill out a “public health form”, through the website https://eticket.migracion.gob.do/
• It is mandatory for all passengers to fill out the online self-certification before departure from Italy by entering the MY BOOKING section from the home page of our site starting 48 hours before the flight
• PCR test is NOT required for passengers travelling to Italy
• Carry out fiduciary quarantine for 14 days after arriving in Italy

IMPORTANT

We remind you that travel to / from Dominican Republic is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Viaggiare Sicuri: www.viaggiaresicuri.it
Repubblica Dominicana: https://www.godominicanrepublic.com/newsroom/coronavirus/

From Italy to Senegal

Passengers departing to Senegal shall:

• show a COVID-19 PRC test with a negative result at check-in. The test must be carried out no more than 5 days before departure, done in Italy in a laboratory approved by the Ministry of Health. This certificate is an essential requirement to have boarding authorization from Senegal authority
• passengers arriving in Senegal will also need to complete a declaration available on the Dakar airport website
• at the moment, airlines bound for Senegal can only embark on some limited categories of passengers arriving from Italy (residents and others), as established by the Senegalese Ministry of Tourism circular no. 03/2020. In particular, the Senegalese residence card is required for residents, while for the other admitted categories, an authorization issued by the Senegalese Embassy in Rome or the Consulate General in Milan is required.

From Senegal to Italy

Passengers departing from Senegal to Italy shall:

• carry out fiduciary quarantine for 14 days after arriving in Italy
• PCR test is NOT required for passengers travelling to Italy

Please note that authorities in Senegal have imposed a curfew in the Dakar and Thies regions between 9 pm and 5 am starting from 06th January 2021. NEOS ticket allows you to travel during curfew, whether you are using a vehicle authorized by the airport authority, or using an unmarked vehicle, provided the driver has a copy of the passenger ticket.

IMPORTANT

We remind you that travel to / from Senegal is prohibited except for the reasons listed in the DPCM in force (ex. urgency, work, study, health, return to residence) We remind you that it is your responsibility to check the websites of the relevant authorities as the most recent government information may not be included on our website.

Dakar Airport: https://www.dakaraeroport.com

Flights suspended until 26/03/2021

The holders of reservations with departure until 26/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Travelling to Spain and Island

Spanish authorities request the following requirements for passengers arriving (Spain and Islands):

• Passengers travelling to Spain, Canary Islands and Balearic Islands, will have to carry out a COVID-19 PRC, RT-LAMP or Chiron-TMA test with a negative result. The test must be carried out no more than 72 hours before departure. Antigenic tests (rapid tests) are NOT accepted.
• Before arriving in Spain it is mandatory to fill out a “public health form”, through the website https://spth.gob.es/ or the app Spain Travel Health-SPTH. It will release a QR code to be shown (printed or digital) at your departure in Italy and at the arrival in Spain.
• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be mandatory to upload the test’s results during the process of web check-in and to fill out the autocertification.
• Passengers will still have to show their Covid-19 test at the airport at the check-in counters at the airport (digital or printed format).

Travelling to Italy

Italian authorities request the following requirements for passengers arriving in Italy from Spain and Islands:

• Passengers travelling to Italy will have to carry out a molecular or antigenic COVID-19 test with a negative result. The test must be carried out no more than 48 hours before departure. If a negative result can not be shown, the passenger will have to undergo a quarantine period of 14 days after its arrival in Italy.
• It is mandatory for all passengers to use the online check-in, that will open 48 hours before departure until 4 hours before departure. It will be required to fill out the autocertification.
• It is mandatory to inform your entrance in Italy to the Local Health Regional Authority (ASL)

IMPORTANT

We remind that is passenger’s responsibility to continuously check information provided by local authorities, since here could not be included the latest information released by each government.

Gobierno de Espana: www.mscbs.gob.es
If you travel to Canary Island please check the website: www.ciaoisolecanarie.it
Viaggiare Sicuri: http://www.viaggiaresicuri.it/home

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.

Flights suspended until 31/03/2021

The holders of reservations with departure until 31/03/2021 will be contacted as soon as possible by Customer Care Neos for the management of the refund procedure.